Marnie, originally from Naples, Florida, now living in Bonita, has been a patient at Audiology and Hearing Care of Southwest Florida for nearly two years. She was born with moderate to severe hearing loss, which went unnoticed by her parents until they observed that, unlike her twin brother, Marnie wasn’t as responsive during their early years. After a hearing test in Miami, it was confirmed that she had moderate to severe hearing loss, though there was no damage to her ears and the cause remained unknown. Despite this, she has been able to live a normal life with the help of hearing aids.
Marnie first sought care at Audiology and Hearing Care of Southwest Florida after moving back to Naples from Tallahassee, where she attended college and worked for a few years. She was particularly interested in Lyric hearing aids, which is what ultimately brought her to the practice. As she began thinking about starting a family, she realized the need for hearing aids that would allow her to hear while sleeping, which Lyric provides with its 24/7 wearability, unlike her previous aids that had to be removed at night.
Marnie appreciates the personable care provided by Bill and Darlene, noting that she never feels like just another patient. From her very first visit, where she received a free hearing evaluation, she felt no pressure to make a decision. Bill took the time to understand why she was seeking a new hearing aid, explaining the pros and cons of the Lyric in a transparent manner. They embarked on the journey together, with Bill ensuring she was fully informed about what to expect. This level of personal care and attention is something Marnie hadn’t experienced with other audiologists.
As technology has improved, Marnie has noticed significant changes in her hearing and overall awareness. She now hears background noises she didn’t notice before, such as the sound of the air conditioner kicking on or music playing in stores. She advises others considering hearing aids to trust the process and avoid over-the-counter options, as these can create more challenges by not addressing the specific needs of those with hearing loss.
What stands out most to Marnie is the welcoming atmosphere at the office. She never feels like a nuisance and always knows she can return with any questions or concerns. The care and attention she receives from Bill and Darlene make her feel valued and supported, not just another patient passing through.